Survey of Complacency of service for the Airport Website
Part 1 General Informational.
Part 2 Over all feedback from the use.
1. Information and news on the web | Excellent | Good | Neutral | Fair | Poor |
Information usefulness to satisfy user need | |||||
Correctness of the information | |||||
Information is current | |||||
Language is concise clear and easy to understand |
2. Website design and flow | Excellent | Good | Neutral | Fair | Poor |
Eye-catching design/interesting | |||||
Easy to use and find information | |||||
Can rapidly show results | |||||
Correctness of hyperlinks |
3. Usefulness and usable | Excellent | Good | Neutral | Fair | Poor |
Information is usable | |||||
Knowledgeable an informative | |||||
Information available for media release |
4. Over all use of Service | Excellent | Good | Neutral | Fair | Poor |
Use of service |